FAQs
Yes. We offer wholesale and bulk orders for teams, clubs, schools, retailers, resellers, and other organizations. Pricing depends on the jersey style, customization requirements, and order quantity.
For team or bulk orders, please visit our Team Orders page or contact us at service@xxjersey.com for assistance and a quote.
Ready-to-ship items normally ship from China within 1–2 business days after payment is confirmed. Shipping transit time is additional and is counted after shipment. This applies only to ready-to-ship stock items, which do not require custom production.
Custom and made-to-order jerseys typically require 5–15 business days for production.
After shipment, estimated transit times are:
United States: 7–12 business days with standard shipping, or approximately 2–3 business days with DHL/FedEx Express.
Europe: 8–15 business days with standard shipping, or approximately 3–5 business days with express shipping.
Production time and shipping time are separate. Delivery estimates may vary depending on the destination, customs processing, carrier conditions, holidays, and other circumstances outside our reasonable control.
Tracking information will be provided when available after your order has been prepared for shipment. Ready-to-ship items do not require production; custom and made-to-order items must complete production first.
Once tracking becomes available, you will normally receive a shipping confirmation email containing your tracking number.
Please allow approximately 24–48 hours after the carrier receives the shipment for tracking information to begin updating.
Custom and made-to-order jerseys normally require 5–15 business days for production.
Yes. XXJERSEY ships to customers in the United States, Europe, and many other countries and regions worldwide.
Available shipping methods, delivery times, and shipping costs may vary depending on your destination. Enter your shipping address during checkout to view the shipping options available for your order.
Prices and the final amount charged will be shown during checkout.
Depending on your location, payment method, and payment provider, your bank or card issuer may convert the transaction into your local currency and may apply currency conversion fees.
Please review the final currency and order total displayed at checkout before completing your purchase.
Yes. After your order has been successfully placed, you will receive an order confirmation email containing your order number and order details.
Please make sure the email address entered during checkout is correct. If you do not receive the confirmation email, check your spam or junk folder first.
If you still cannot locate it, contact us at service@xxjersey.com and include your name and order information if available.
If you have any questions or concerns about your order, please contact us at service@xxjersey.com.
To help us assist you more quickly, please include your order number and a brief description of the issue. If the problem involves a damaged, defective, or incorrect item, photos may also help us review the situation.
Our customer service team will respond as soon as possible.
We accept the payment methods displayed during checkout.
Depending on your location and the payment options currently available through our store, these may include major credit or debit cards, PayPal, Shop Pay, or other supported payment methods.
The available options shown at checkout are the payment methods currently available for your order.
Yes. Payments are processed through the secure payment services available through our online checkout.
XXJERSEY does not directly receive or store your complete credit or debit card details. Payment information is handled by Shopify and/or the applicable payment provider using secure checkout technology.
For many standard shipping services to the United States and Europe, applicable customs duties or import charges may already be included or handled as part of the shipping service.
For express shipping, including certain DHL or FedEx shipments, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and local regulations.
For U.S. orders, additional customs charges are generally not expected. For some European or other international express shipments, additional charges may apply.
Any charges assessed directly by local customs authorities or carriers are subject to the rules of the destination country.
If you need to change your order, please contact us as soon as possible at service@xxjersey.com and include your order number and the changes you would like to request.
For custom jerseys, changes can usually be considered before production begins. Once production has started, we may not be able to change the name, number, size, color, design, or other customization details.
Please carefully review all order and customization information before confirming your purchase.
In some cases, an order may be cancelled or refunded because of payment verification issues, suspected fraudulent activity, unavailable products or materials, incorrect order information, or another issue that prevents us from completing the order.
If an order is cancelled and a refund is issued, the refund will normally be returned to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.
If you have questions about a cancelled or refunded order, please contact service@xxjersey.com and include your order number.
For eligible refunds that require a return, we initiate the refund to the original payment method within 48 hours after receiving the returned goods. Bank or payment-provider posting time is additional. This does not add a return requirement to approved refunds without a return or to eligible order-cancellation refunds.
Eligible ready-to-ship items can be requested for return within 30 days after receipt, subject to our Return & Refund Policy. Customers pay return shipping for non-quality returns. The 48-hour refund initiation period does not guarantee bank receipt within 48 hours.