Shipping Policy
Last updated: October 20, 2026
Thank you for shopping with XXJERSEY.
Many of our jerseys are custom-made or made to order. Please note that production time and shipping time are separate.
1. ORDER PROCESSING AND PRODUCTION TIME
Ready-to-Ship Items
Ready-to-ship items normally ship from China within 1–2 business days after payment is confirmed. Shipping transit time is additional and is counted after shipment. Ready-to-ship items do not require custom production.
Custom and Made-to-Order Items
For custom and made-to-order products, our standard production time is:
10–20 business days
We always do our best to complete production as early as possible and ship your order as quickly as we can.
During peak seasons, especially around Halloween and Christmas, production may require an additional:
10–15 business days
due to increased order volume.
Production time begins after your order and required customization details are confirmed.
2. SHIPPING TIME
Shipping transit time begins when the package has been handed over to the carrier. For ready-to-ship items, add the 1–2 business day dispatch period. For custom and made-to-order items, add the production period above.
Estimated shipping times are:
United States
- Standard Shipping: 7–12 business days
- DHL / FedEx Express: approximately 2–3 business days
Europe
- Standard Shipping: 8–15 business days
- Express Shipping: approximately 3–5 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on destination, carrier conditions, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
3. EXPRESS SHIPPING
Express shipping reduces transportation time after shipment; it does not replace the applicable dispatch or production period.
Choosing express shipping does not automatically shorten the production time for custom or made-to-order jerseys.
If your order is time-sensitive, please contact us before placing your order.
4. TRACKING INFORMATION
Once your order has been shipped and tracking information becomes available, the tracking number may be added to your order and sent to the email address provided at checkout.
Please note that tracking information may not update immediately after a shipping label is created.
In some cases, the first carrier update may take several days to appear.
If you have questions about your tracking status, please contact:
5. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal code
- Country
- Phone number
If you notice an address error, please contact us as soon as possible.
We will do our best to update the address before shipment, but changes cannot be guaranteed once the package has entered the shipping process.
If a package is delayed, returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, XXJERSEY may not be able to provide a refund.
Additional shipping fees may apply if the order must be shipped again.
6. CUSTOMS, DUTIES, AND IMPORT FEES
Customs requirements vary by destination and shipping method.
For many standard shipping services to the United States and Europe, applicable import charges may be included or handled as part of the shipping service.
For certain express or international shipments, customs duties, import taxes, brokerage fees, or other charges may be assessed by the destination country or carrier.
Unless otherwise stated during checkout, charges imposed directly by customs authorities or carriers are the responsibility of the recipient.
Customs processing may also cause delivery delays outside our control.
7. LOST OR DELAYED PACKAGES
If tracking shows that a package is still in transit, please allow the carrier reasonable time to complete delivery.
If tracking stops updating for an extended period, or the carrier confirms that the package is lost, please contact us.
We may need to open an investigation with the shipping carrier.
If a package is confirmed lost due to the carrier and the customer provided a correct shipping address, we will review the case and provide an appropriate resolution.
For refund or replacement eligibility, please review our
8. DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- Around the delivery location
- With household members
- With neighbors
- With building reception or mailroom staff
- With the local delivery carrier
If the package still cannot be located, please contact us.
We will assist with the available carrier investigation process.
A tracking status of “Delivered” does not automatically qualify an order for an immediate refund. Each case is reviewed individually.
9. MULTIPLE-PACKAGE SHIPMENTS
Some orders may be shipped in more than one package when necessary.
If this happens, multiple tracking numbers may be provided.
Receiving one package before another does not necessarily mean that part of the order is missing.
10. SHIPPING DELAYS
Delivery delays may occur due to circumstances outside our reasonable control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- Holiday shipping volume
- Local delivery disruptions
- Transportation interruptions
- Incorrect or incomplete address information
Estimated delivery times are provided for reference and should not be considered guaranteed delivery dates.
11. TIME-SENSITIVE ORDERS
If you need your order before a specific date, please contact us before ordering.
We will do our best to advise whether the requested timeline appears reasonable.
However, arrival dates cannot be guaranteed because production, customs, and carrier delivery times may vary.
12. CONTACT US
If you have questions about production, shipping, tracking, or delivery, please contact us:
Email:
service@xxjersey.com