Refund & Return Policy
Thank you for choosing XXJERSEY.
Many of our jerseys are custom-made or made to order based on the customer’s selected design, name, number, size, colors, logos, team details, quantity, or other customization requirements.
Please review all order and design details carefully before approving your design or placing your order.
READY-TO-SHIP ITEMS
We offer a 30-day return policy for eligible ready-to-ship items.
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition in which it was received
- With original tags, if applicable
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact:
service@xxjersey.com
Please do not send any item back without contacting us first.
If your return is approved, we will provide return instructions.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrect, or the return is caused by an error on our part.
Original shipping charges are non-refundable except where required by applicable law or where the return is caused by our error.
These ready-to-ship return conditions apply to eligible stock items. The production and personalized-product restrictions below apply to custom and made-to-order items.
1. CUSTOM AND MADE-TO-ORDER ITEMS
Custom and made-to-order products are created specifically for each customer.
For this reason, they are generally not eligible for return, exchange, or refund due to:
- Change of mind
- Incorrect size selected by the customer
- Incorrect name, number, spelling, color, logo, or other customization details submitted by the customer
- Customer-approved design details
- Minor handmade measurement differences
- Personal preference after production has started
Once production has started, changes or cancellations may no longer be possible.
Start Your Custom Jersey Order →
2. FREE DESIGN PREVIEW AND APPROVAL
For custom orders, XXJERSEY may provide a free front and back design preview before purchase or production.
Free Design Preview. No Purchase Required.
Please carefully review all details before approval, including:
- Name
- Number
- Team name
- Colors
- Lettering
- Logos
- Jersey style
- Overall layout
Revisions can be requested before production begins.
Once the design is approved and production starts, further changes may not be possible.
3. PRODUCTION TIME AND CANCELLATIONS
For custom and made-to-order items, our standard production time is:
10–20 business days
During peak seasons, especially around Halloween and Christmas, production may require an additional:
10–15 business days
Production time is separate from shipping time.
If you need to cancel an order, please contact us as soon as possible.
If production has not started, cancellation may be possible. Once production begins, custom and made-to-order items may no longer be eligible for cancellation or refund.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you receive an item that is damaged, defective, incorrect, or significantly different from the approved design due to an error on our side, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
- Photos of the package if it was damaged during delivery
After review, we may offer an appropriate resolution, including:
- Replacement
- Remake
- Partial refund
- Full refund
The final resolution depends on the specific circumstances.
5. SIZE AND HANDMADE MEASUREMENT NOTICE
Customers are responsible for selecting the correct size before ordering.
Please review our Size Guide → carefully before choosing your size.
Our custom jerseys are individually cut and made by hand, so a measurement difference of approximately:
±1–2 cm
may occur.
This small variation is considered normal and is not generally treated as a manufacturing defect.
For custom and made-to-order jerseys made according to the size selected by the customer, we generally cannot offer a refund or replacement solely because the size does not fit as expected. Eligible ready-to-ship items follow the 30-day return conditions above.
6. TEAM AND BULK ORDERS
Team, school, club, organization, event, reseller, and bulk orders may include different names, numbers, sizes, and quantities.
Customers are responsible for reviewing all roster and customization details before approval.
Once production begins, changes to individual names, numbers, sizes, or quantities may not be possible.
If XXJERSEY makes an error compared with the approved team order details, we will review the affected items and provide an appropriate solution.
7. SHIPPING ADDRESS AND DELIVERY ISSUES
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, please contact us as soon as possible.
We will do our best to update the address before shipment, but changes cannot be guaranteed once the package has entered the shipping process.
If a package is delayed, returned, lost, or undeliverable because the customer provided an incorrect or incomplete address, XXJERSEY may not be able to provide a refund.
If tracking shows that a package is still in transit, please allow the carrier reasonable time to complete delivery.
If the carrier confirms that a package is lost and the customer provided a correct shipping address, we will review the case and may offer reshipment, replacement, or refund.
If tracking shows Delivered but the package cannot be located, please first check with household members, neighbors, building reception, and the local delivery carrier.
Each delivery issue is reviewed individually.
For shipping details, please review our Shipping Policy →.
8. RETURNS
Please do not return any item without contacting us first.
Because many XXJERSEY products are custom-made, unauthorized returns may not be accepted.
If a return is approved, our customer service team will provide return instructions.
If the issue is caused by an error on our side, we will review the appropriate return or replacement arrangement.
9. REFUNDS AND PAYMENT DISPUTES
If a refund is approved, it will be issued to the original payment method.
For eligible refunds that require a return, we initiate the refund to the original payment method within 48 hours after receiving the returned goods. Bank or payment-provider posting time is additional. This does not add a return requirement to approved refunds without a return or to eligible order-cancellation refunds.
The time required for the funds to appear in your account depends on your bank, card issuer, or payment provider. The 48-hour period is our time to initiate an eligible return refund, not a guarantee of receipt in your account.
If you have a problem with your order, please contact us before opening a payment dispute or chargeback.
If a dispute is opened, XXJERSEY may provide relevant order records, design approvals, communications, tracking information, and delivery records to the payment provider or financial institution handling the dispute.
RETURN ADDRESS
Returns must be approved by XXJERSEY before being sent.
Approved returns should be sent to:
ZHANGMINGLE
No. 85, Jinta East Road
Lingxiu Town, Shishi City
Fujian Province 362799
China
Phone: 2352292438
Please do not send any item back without first contacting us at service@xxjersey.com and receiving return approval.
Unauthorized returns may not be accepted.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
10. CONTACT US
If you have any questions about your order or this Refund Policy, please contact us:
Email:
service@xxjersey.com
Contact Us:
Contact XXJERSEY →
Website:
XXJERSEY →
We will review each case carefully and do our best to provide a fair and reasonable solution.