Refund policy
RETURN & REFUND POLICY
We want you to be satisfied with your order. Because XXJERSEY sells both ready-to-ship products and custom-made products, return eligibility depends on the type of item purchased.
READY-TO-SHIP ITEMS
We offer a 30-day return policy for eligible ready-to-ship items.
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be:
- Unworn and unused
- In the same condition in which it was received
- With original tags, if applicable
- In its original packaging
- Accompanied by proof of purchase
To request a return, please contact:
service@xxjersey.com
Please do not send any item back without contacting us first.
If your return is approved, we will provide return instructions.
Return shipping costs are the customer’s responsibility unless the item is defective, damaged, incorrect, or the return is caused by an error on our part.
Original shipping charges are non-refundable except where required by applicable law or where the return is caused by our error.
CUSTOM AND PERSONALIZED PRODUCTS
Custom-made, personalized, and made-to-order products are generally not eligible for return or exchange because of change of mind, incorrect size selection, or personal preference.
This includes products made or modified according to a customer’s requested:
- Name
- Number
- Team name
- Text
- Colors
- Design details
- Reference image
- Other personalized specifications
For custom jersey orders where a design preview is provided, customers are responsible for reviewing and approving the design details before production.
Once a custom design has been approved and production has started, the order cannot normally be canceled, returned, or exchanged because of a change of mind.
This does not affect your rights if the product arrives defective, damaged, incorrect, or materially different from the approved design.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, incorrect, or materially different from what you ordered or approved, please contact us as soon as possible at:
service@xxjersey.com
Please include your order number and clear photos showing the issue.
After reviewing the issue, we may offer an appropriate solution such as a replacement, remake, return, or refund depending on the circumstances.
SIZE ISSUES
For ready-to-ship items, eligible unworn items may be returned under the 30-day return policy.
For custom or personalized items, we cannot normally accept returns or exchanges when the customer selected the wrong size.
Please review the size guide carefully before ordering.
EXCHANGES
For eligible ready-to-ship products, the fastest way to obtain another size or product is to request a return for the original item and place a new order after the return is approved.
Custom and personalized items are not normally eligible for exchange unless there is a defect, production error, or other issue for which XXJERSEY is responsible.
SALE AND PROMOTIONAL ITEMS
Unless an item is clearly identified as Final Sale, eligible ready-to-ship sale items follow the same return conditions described above.
Custom or personalized sale items remain subject to the custom-product return restrictions above.
Gift cards are non-refundable except where required by law.
EUROPEAN UNION / EEA CUSTOMERS
Where applicable, consumers in the European Union or European Economic Area may have a legal right to withdraw from eligible distance purchases within 14 days after receiving the goods.
However, this statutory withdrawal right generally does not apply to goods made to the customer’s specifications or clearly personalized, including customized jerseys produced according to a customer’s requested name, number, text, design, or other personalized specifications.
Nothing in this policy limits any mandatory consumer rights that apply under applicable law.
REFUNDS
Once we receive and inspect an approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days after approval for us to process the refund.
Your bank or payment provider may require additional time to post the funds to your account.
If more than 15 business days have passed since your refund was approved, please contact:
service@xxjersey.com
RETURN ADDRESS
Returns must be approved by XXJERSEY before being sent.
Approved returns should be sent to:
ZHANGMINGLE
No. 85, Jinta East Road
Lingxiu Town, Shishi City
Fujian Province 362799
China
Phone: 2352292438
Please do not send any item back without first contacting us at service@xxjersey.com and receiving return approval.
Unauthorized returns may not be accepted.
CONTACT
XXJERSEY
Email:
service@xxjersey.com
Website:
https://xxjersey.com